Refunds & Cancellations

Last updated: February 19, 2026

This policy applies to wallet recharge payments made on MyCar Marketplace for tool usage and data lookups.

Wallet Recharge Nature

Wallet recharge adds balance to your MyCar wallet in INR and can be used only for platform tools and services. It is not a payment for buying or selling vehicles.

Cancellation Policy

Completed wallet recharge transactions cannot be cancelled once the payment is successfully processed by the payment gateway.

Refund Eligibility

Refunds may be considered only in cases of failed payment with debit, duplicate debit, or verified technical error where wallet balance was not correctly credited.

Refund Timeline

Approved refunds are processed to the original payment source as per banking and gateway timelines, usually within 5 to 10 business days.

Support for Refund Requests

For refund-related help, contact sales@mycar.ind.in or call +91 97211 15500.